Call Monitoring

Call Monitoring Dashboard

How does TeamOB call monitoring software work?

1. Connect Phone.

2. Mirror to desktop.

3. Log in to TeamOB.

4. Dial or receive a call from the PC.

5. Register call notes.

• Double-click on the TeamOB icon to open the login pop-up. Enter your email and password to login. 

• Mirror the phone to the desktop and open the dialer.

• Dial the number.

• Double-click on the TeamOB-Call icon.

• Recording will start.

• The agent will see a “call note” popup.

• Call Screen

• The user can view his own attendance, call history, and follow-up list. 

Admin Dashboard

To view the admin dashboard

• Log in to TeamOB.

• View a real-time dashboard.

• Follow List.

• Call Log with Audio Recording.

• Analytics and Reports

• View all online agents. Quick stats of today's scheduled calls and progress.

• Upload a follow-up list and distribute it among team members. An inline editing facility is available for easy data manipulation.

• View call history along with call recordings. Recordings can be stored on a shared drive, AWS, Google Drive, or SFTP server. 

• Create your own fields to manage customer data. Excel upload/download, along with inline editing of data, is available.

• Define your flags, message templates, FAQs, and promotional messages.

• Lead/ticket management portal. Define various stages of the lead cycle and monitor the status. Download the leads in Excel.