AGENT INSTALLATION INSTRUCTION

Before Installation Please Setup The Users in TeamOB Backend

• Login to the administrator portal

• Navigate to Manage > Users

• Press Add User

• Fill up the form.

• Under the general section enable/disable the settings you wanted the desktop tool to follow for this user.

  • • Enable Webcam: Enable this if you want to capture a webcam image of a remote user.

    • Enable Snap Server: Enable this if you want to capture the screen of a remote user.

    • Enable Pause Option: By enabling this feature your remote user will see an option to Start/Pause the tool.

    • Enable Project Screen: By enabling this feature your remote user will see project selection screen after login. This is useful if you wanted to track total time spent on project basis.

    • Enable Memo Screen: By enabling this feature your remote user will see a screen every 30 mins to enter the task description. This is useful if you wanted to see which task is currently ongoing.

    • Enable Auto Login: Enable this feature if you wanted to run the desktop tool in silent/background mode.

    • System Tray Icon: Toggle to show/hide the system tray icon of the desktop tool.

    • Audio Recording: Enable this feature if you want your remote users to record calls made using their desktop.

Installation for Ubuntu/Debian

Quick Configuration (BACKEND)

Login to administrator portal. Navigate to top right > Setting

Apps

We have a predefined list of applications. Categorised under three groups productive, neutral and unproductive. Update this list as per your organisations preference. You can also add a new app in this group. Based on settings and applications tracked by desktop tools. System will generate a productivity report of users.

Untracked app

List of applications desktop tools found running in your computers and they are still not in the list of tracked apps. You can either track these applications or ignore.

Ignored apps

List of applications desktop tool will not track.

Blocked applications

Define a list of applications and websites you wanted to block in remote computers. Please enter the name of application with caution. Verify the running application name from the task manager. Copy and enter in this list.

Triggers

Content Filter:

• Incident - When your team members visit websites or open applications having incident keywords in title. System will record this incident.

• Exclude - If you wanted to pause tracking for sensitive data like if someone visits banking portals. Add the keywords in exclude list eg ICICI, Personal Banking etc

Email:

• Whitelist Domain: Define the domains which are whitelisted within your organisation eg @abc-company.com. If your users open any other inbox apart from whitelisted. System will record the activity as an incident.

• Whitelisted Email: There may be some email accounts which are not under a whitelisted domain but you wanted to allow your users to visit eg abc@gmail.com. Add this in the list of whitelisted emails.

Email alert: Select this option if you want to receive email alerts as soon as an incident happens. You can also view list of incidents under Report > Incident report

Agent Troubleshoot Steps

How to exclude Teamob Agent from Antivirus and Windows security?

• Instructions to exclude TeamOB Agent from Windows Security

• Instructions to exclude TeamOB Agent from Antivirus