Embedded Files
TeamOB has been introduced as a tool within your organization to keep track of attendance and shift adherence. You need to make sure this tool is running smoothly during your working hours. Below is a list of troubleshooting tips and best practices. You may try it yourself when you see that the shift date or work hour is not correctly updated.
Best Practice
Shutdown or sign out of your Windows account when your work ends.
FAQ
Question: My computer is on, but the TeamOB icon is not present in the system tray.
Answer -
Either restart your computer or sign off and sign back in to your Windows PC.
If the issue still persists, check your antivirus and Windows firewall and allow TeamOB there.
Question: When I start my PC, I am seeing a TeamOB login console or an invalid username or password alert.
Answer -
Contact your administrator to make sure that your user is present in the TeamOB backend.
Ask your admin to reset the password.
Login again to your TeamOB agent using new credentials.
While logging in, don't forget to select “Remember Me.”
Question: The TeamOB icon is present in the system tray, but my shift date and work hours do not appear correct in the dashboard.
Answer: It seems that data transfer from your computer to the server is interrupted.
First, sign out and sign back again on your Windows PC, and wait for a few minutes. Check your dashboard again.
If the issue still persists, check whether the server is reachable from your computer.
Open the command prompt and type ping qpme.conneqtcorp.com.
If there is no response, Contact your administrator and inform them that the server is not reachable.
If the issue persists, disable your antivirus and Windows firewall, and sign out or sign back in again from your Windows machine.
Cases:
Case 1: After installation, no activation popup appeared.
Possible Reasons
Check Windows Defender and allow Java, init.exe, driver.exe, and remote.exe as trusted applications.
Disable antivirus and try again.
If all the above is not the case, follow these.
Solution
For Ubuntu and Mac, only open a terminal and run the command “java-version." It should show output Java version 1.8.X.
Open a terminal and navigate to the folder where you have installed software, e.g., C:\program Files (X86)\drivers.
Run the command “C:\Program Files (x86)\drivers\resources\jre1.8\bin\java." jar init.jar or run init.exe from the terminal.
Log the output and send it to TeamOB Support.
Case 2: After entering activation code nothing happens
Possible Reasons
license.teamob.in is not reachable
cache file corrupted
Solution
Verify timezone, time in users pc. Don't use hindi or other foreign characters in language
Open terminal and run command “ping license.teamob.in”
Delete the below folders from your root of installation path
hosts
log
c:\ProgramData\tmb
Double click on init.exe again
Case 3: After entering user credentials, nothing happens.
Possible Reasons
1) Your own server domain is not reachable.
2) The username system tracked or you entered manully is not whitelisted in TeamOB.
Solution
Open the terminal and run the command “ping <your domain name>.”
Make sure you have used the correct username, and this is registered in the TeamOB backend.
Delete the hosts and log folders, and double-click on init.exe again.
Case 3: After entering user credentials, nothing happens.
Possible Reasons
1) Your own server domain is not reachable.
2) The username system tracked or you entered manully is not whitelisted in TeamOB.
Solution
Open the terminal and run the command “ping <your domain name>.”
Make sure you have used the correct username, and this is registered in the TeamOB backend.
Delete the hosts and log folders, and double-click on init.exe again.
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