Agent Authentication

Using email & password

To authenticate the user on TeamOB Agent, 

• Get your login credentials from your administrator (email and password).

• When TeamOB Agent prompts for login, Enter your email and password. 

• Click on the Sign In button.

• if you don't see the login popup, it is possible that your antivirus or Windows Defender has blocked TeamOB.

• To allow it, you need to exclude “c:\Program Files (x86)\Drivers” in your Windows Defender or antivirus program. You may contact your administrator about this activity.

• Upon successful login, you will see a TeamOB icon in your system tray.

If you are not logged in:

• Contact your administrator to make sure that your user is present in the TeamOB backend.

• Ask your admin to reset the password.

• Login again to your TeamOB agent using new credentials.

• While logging in, don't forget to select “Remember Me.”

If still not logged in:

• The server should be accessible from your computer. To test, perform the below activities: Open the command prompt and type the below command.

  • ping teamob portal domain

  • If you get a success response, you are good to continue installation.

  • If you get a timeout or error, Contact your administrator to fix the network issue.

Note: If in your organization, TeamOB is configured to run on specific VPNs, if you switch your VPN, make sure the TeamOB portal domain is whitelisted there. To test, you can run the same PING check in your command prompt.

Using host name

1. Enable auto login into Manage > Users

2. For each user update the host name under Manage > Users > Edit User

3. Install the TeamOB agent in users pc

4. Activate the build.

5. The TeamOB will automatically get the host name of logged in user and will send to server for authentication. if host name is present in user list. TeamOB will allow user to logged in.

Using active directory

1. Enable auto login into Manage > Users

2. Under configuration. Update the AD credentials.

3. Install the TeamOB agent in users pc

4. Activate the build.

5. The TeamOB will automatically get the AD name of logged in user and will send to server for authentication. if host name is present in user list. TeamOB will allow user to logged in.